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Frequently Asked Questions

Q1: How does wireless Internet work?
Q2: What kind of security do wireless transmissions have?
Q3: How fast is wireless Internet and how does it compare to dial-up?
Q4: Do I need to pay for an extra phone line?
Q5: How is this service connected?
Q6: What are the system requirements?
Q7: Do you serve my immediate area? -- How far can the signal carry?
Q8: Do I need to make an appointment for installation?
Q9: Can I use the same wireless antenna for my home & office?
Q10: What will be installed at my home or business?
Q11: How will this equipment be installed in my home or business?
Q12: What exactly does the installation include?
Q13: What kind of contract am I required to sign?
Q14: What should I do to become a Reliable Internet subscriber?

Q1: How does wireless Internet work?
A: The signal for wireless Internet comes to your location from an access point we have installed near you. An antenna is placed at your location and wiring is run from that antenna to your computer(s). No phone line is needed, and you do not need your dial-up service provider. Any networked computers you have can access the Internet at the same time. Wireless offers instant access -- you click on the Internet icon on your computer desktop and you're ready to surf. It's almost as fast as changing channels on the television.

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Q2: What kind of security do wireless transmissions have?
A: We employ a number of the security elements for our network. An encryption program protects Reliable Internet wireless transmissions. We have a firewall that protects our network from outside intruders and hackers. Computers that are connected to our network should have an optional router with its built-in firewall installed at their locations. This makes these machines invisible to possible hackers. Your Reliable Internet e-mail accounts are protected by antivirus software.

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Q3: How fast is wireless Internet and how does it compare to dial-up?
A: The speed you connect at depends on the plan you choose. We offer a variety of plans to fit your needs. With dial-up Internet, even though you may have a 56K modem, you'll never be able to connect faster than 53.3K due to limitations imposed by federal regulations. There are many variables that influence the speed of dial-up connectivity (condition of phone lines, distance from central telephone office, brand of modem, to name a few), and it's very common to have speeds much slower than 53.3. Often 14K – 40K. As you can see, even the slowest wireless speed is about five to ten times faster than dial-up, plus there are virtually no connectivity issues.

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Q4: Do I need to pay for an extra phone line?
A: No, our Internet service is wireless from our point of access to your location. You will also no longer need your dial-up service provider.

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Q5: How is this service connected?
A: A special subscriber unit is required for our wireless Internet service. Reliable Internet, LLC typically installs the unit on the roof or a high point at your location. Then we run a small cable to one computer or router for full Internet access.

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Q6: What are the system requirements?
A: If your computer works well with Windows 98SE, XP or Vista, has available space on the hard drive and has a network interface card, it should work well with Reliable Internet, LLC service.

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Q7: Do you serve my immediate area? -- How far can the signal carry?
A: Contact us to see if you are included in our service area. Depending on the terrain and trees, our signal will carry from 1-8 miles.

As our network expands, we hope to place repeaters on the outskirts of the signal area in order to expand the coverage area.

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Q8: Do I need to make an appointment for installation?
A: Yes. We request that you fill out our online form. After you sign up online, you will be contacted to set up a time. A preliminary test will be conducted to determine antenna placement as well as to verify that service is available at your location. After availability is verified, an appointment will be scheduled to do the actual installation.

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Q9: Can I use the same wireless antenna for my home & office?
A: The signal from an antenna can pass through up to 350 feet of wire. Unless your home and office are side by side, you will need separate antennas for each locations.

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Q10: What will be installed at my home or business?
A: We use the latest high-speed wireless Internet technology. a Reliable Internet, LLC representative will come to your home to determine best placement of your receiving antenna free of charge. Our equipment has undergone extensive product and life cycle testing to ensure reliable service at your home or business. It is designed to withstand all kinds of harsh weather and outdoor conditions.

This equipment meets all federal regulations and its use cannot be restricted by covenants or associations. Click on the following link for more detailed information on this ruling: www.fcc.gov/mb/facts/otard.html
 

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Q11: How will this equipment be installed in my home or business?
A: We will professionally install our equipment at your home or business. Our installers are well trained and are insured. We are committed to continual improvement and rigorously monitor all our installation and support services to make sure that we meet your needs.

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Q12: What exactly does the installation include?
A: Installation includes the Reliable Internet, LLC equipment set-up including any necessary cabling. It also includes configuration of one computer. It does not include any networking of more than one computer in a household or business. If you need a router or other extra hardware installed, your Reliable Internet, LLC installation technician can install it for an additional fee.

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Q13: What kind of contract am I required to sign?
A: You do not have to sign a contract to enjoy Reliable Internet, LLC services.

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Q14: What should I do to become a Reliable Internet, LLC subscriber?
A: Your next step is to go to our “Sign Up” page and follow the instructions that you find there.

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